Q1、How long does it take to print my new phone case?
We have teams in australia, us, uk and italy who will print and ship your order once received. please allow for 2 – 3 business days for production as we practice mindful consumption which means we only produce what we sell (made on demand). we feel this is incredibly important to the environment as it reduces unnecessary waste. your patience is appreciated. kindly note express shipping doesn’t mean express production.
Q2、Can i pay in my local currency?
You can pay in your local currency which includes; usd, gbp, euro, cad, aud, dkk, hkd, jpy, nzd, sek or sgd. be sure to select your currency via the dropdown at the bottom of the website.
Q3、What’s the go with returns?
Not feeling it? we’ve got you. we will happily replace, exchange or refund within 30 days of delivery (excluding custom cases). just send us an email and we will let you know the process to send back to our australian office. you can also check out our returns page for a lil’ more info.
Q4、How protective is the case?
Our cases offer superior phone protection, but in saying that, we don’t recommend testing them from a rooftop. they are designed to protect your phone against everyday knocks and drops. we offer ‘snap’ and ‘armoured’ cases, it depends on how clumsy you are. if you are looking for something more protective, we always recommend upgrading to the ‘armoured’ version for extra peace of mind. check them out here. don’t worry, our tougher armoured cases aren’t bulky.
Our biodegradable, slide and clear phone cases offer a raised lip to help protect your screen and camera without interfering with the display, open ports and camera. these phone cases wrap around all sides of the phone and are a light-weight hard shell exterior with a slight flex. similar to our snap and armoured cases, these cases offer protection from accidental bumps and drops.
Q5、Is this a sticker?
Puh-lease – save the arts and crafts for a scrapbooking club. these cases are actually designed to protect your phone using our patented 3d printing technology. your image is embedded into the layers of the polycarbonate case, which gives you a true high gloss photographic quality that won’t wear off.
Q6、What are your cases made of?
We use a patented 3d printing process, the design is embedded into the layers of the tough plastic polycarbonate case (for snap and armoured). plus the high gloss cases give a vibrant photographic finish that won’t fade or rub off. we’ve got you covered.
Q7、How much is shipping?
Do you accept new artwork submissions from artists?
We’d love to hear from you! please submit your pics via email and we’ll get back to you as soon possible.
Q8、Which country is my order shipped from?
We have wonderful production teams in australia, us, uk and italy who print and ship orders locally. so you don’t have to worry about any duties or customs charges.
Q9、How much does a case cost?
Prices for our artist series & custom case phone covers start from $50 (aud) for our ‘snap’ cases and $55 (aud) for our ‘armoured’ cases.
The biodegradable phone case & clear case collections are all priced at $50 (aud) while our slide case (card & mirror case) are priced at $55 (aud).
All of the above also include free standard shipping (because we’re generous like that).
Q10、Have you shipped my case yet?
Shipping times are in addition to printing/production days (currently 2-3 business days). for standard shipping (non-tracked), please allow for 7 to 12 business days, if you selected a priority service your package will arrive in 2-5 business days. please note international shipments outside of australia, the united states, united kingdom and italy can take longer.
Q11、Have you printed my case yet?
Please note that all orders will take 2-3 business days to process prior to shipping from our warehouse in australia, united states, united kingdom and italy, regardless of the shipping method selected. Express shipping doesn’t mean express production.